Compliance - Compliance is how we operate
Repossession is regulated, safety-critical work, and your vendors are an extension of your institution's risk. PRI publishes its operating policies so your compliance team can review exactly how we contact customers, protect data, and vet the people who touch your collateral.
- BBB rating
- A+
- Operating since
- 2006
- Published operating policies
- 3
- Customer contact. Our customer contact policy is built around FDCPA principles: respectful, lawful communication with debtors, no harassment, no misrepresentation, and clear guidance for redemptions.
Read the full policy → - Data security & privacy. Assignment data, borrower information, and recovery records are handled under our data security and privacy policy — access controls, encryption, and retention rules for sensitive lender data.
Read the full policy → - Background-checked staff. Every PRI employee is screened under our FCRA-compliant background check policy before they ever handle an assignment, a vehicle, or your data.
Read the full policy →
Wrongful-repo prevention - The wrong repossession is the one we engineer against
Our recovery platform integrates with RDN and MBSi for real-time, bidirectional data flow, and RecoveryConnect verifies account status before a vehicle is secured — ineligible cases are automatically removed, and holds you place reach our agents immediately. Every recovery is documented with photos, a condition report, and chain-of-custody records, and lenders are notified the moment an asset is secured.
Have collateral to recover?
Send us the address where you believe the vehicle is located and we'll confirm coverage and next steps.