Vehicle owners - Was your vehicle repossessed? Start here.
Payback Repo Inc. (PRI) recovers vehicles for banks, credit unions and other lenders. If we recovered your vehicle, here's what to do first.
Step 1: Call your lender first.
We're hired by your lender, so we can't tell you why your vehicle was repossessed, how much you owe, or how to get your loan back on track. Only your lender can answer those questions and arrange a release. Please call the bank, credit union or finance company that holds your loan before you call us.
Step 2: Make your arrangement and confirm the release was sent.
We can't release anything, or even schedule an appointment, until we receive a release for your vehicle. After you pay or make an arrangement with your lender, ask them to confirm that the release has been sent. Sometimes it passes through another company that works for your lender before it reaches us, so it can take some time. Thank you for your patience.
Step 3: Then call us to schedule.
Once your lender confirms the release has been sent, call us at 516-612-4999 to set up an appointment. We usually don't have your current phone number, so we can't call you when your release arrives.
Common questions
- Can I come in today?
- We can't offer same-day appointments. Your release has to reach us, sometimes through more than one company, and we have to receive and check it before we can schedule a time with you.
- Where is my vehicle?
- We share the location when we schedule your appointment, after your lender's release arrives. Please don't go to our office: vehicles and belongings aren't kept there.
- Why don’t you list fees or rules?
- Every lender has its own policies, so what applies to you depends on your loan. Your lender can tell you.
Last reviewed November 2026.