Safe Walk-Away Policy for Recovery Agents
by Payback Repo Inc dba PRI, Management
Our agents can always choose safety, and choosing it never costs them their pay.
That's the rule at Payback Repo (PRI). If one of our recovery agents feels unsafe for any reason, they can stop and walk away from a repossession attempt. No questions asked.
Here's why we do it, and what it means for the lenders we serve.
Walking Away Costs an Agent Nothing
A rule that lets agents walk away only works if walking away doesn't cost them anything. At PRI, it doesn't.
When an agent chooses to leave, they're still paid for that attempt. No proof is required. There's no penalty, no pressure and no second-guessing for choosing caution.
We cover that pay ourselves, even when we aren't paid for the attempt. That's the part we're proudest of. It shows our agents that we mean it.
With this policy, no PRI agent has any reason, financial or otherwise, to push through a situation that feels unsafe to them.
None of this is new at PRI. We've worked this way for years. It's also written down, and every PRI recovery agent has signed it.
No Vehicle Is Worth Someone Getting Hurt
That goes for everyone: our agent, the vehicle owner, their family, their neighbors and anyone else nearby. People matter more than property, and everyone deserves to go home safe.
We approach recoveries as calm work, done carefully. A recovery can wait for another day.
What It Means for You
For lenders. If you manage recoveries, compliance or vendors at a bank, credit union or finance company, this is our answer on safety. The agents handling your recoveries are free to put safety first, and they don't lose their pay for doing it. It's one more way we try to handle your recoveries with care.
Top tip
Safety is a fair question to ask any repossession agency, including us.
For agents thinking about working with PRI. Your safety comes before any recovery. There's no penalty for choosing safety, and you're still paid for the attempt.
For everyone else. We know a recovery can be a hard day for the people involved. We hope this shows how seriously we take everyone's safety, including yours.