Our Process - How we work

Once a repossession order comes in, our data team jumps into action. They aggregate and cross-reference historical LPR records, public databases, and old-school skip-tracing data to build a comprehensive profile of the debtor and asset.

Our machine-learning algorithms analyze patterns and probabilities to identify the most likely locations for recovery. The output is an optimized route map pinpointing where our agents should focus efforts for the highest probability of retrieval.

Throughout this process, we strictly adhere to data ethics, only utilizing information relevant to the recovery. Protecting privacy is paramount. Our goal is an accurate, ethical analysis to enable efficient, successful repossessions.

Constant communication is critical during the recovery phase. Our clients have a dedicated account manager who oversees the process and provides real-time updates. Our software and infrastructure logs each geolocation and field visit.

Account managers and service representatives are available to address any client needs or concerns. Their deep familiarity with the repossession plan allows them to resolve issues and keep the process moving smoothly and quickly. Cross-team collaboration enables full transparency.

In the search and update lifecycle, we utilize both RDN and MBSi software to enable real-time data flow in both directions. This integration allows seamless information sharing between systems to provide clients with complete visibility into asset status.

Upon locating and securing a vehicle, our agents utilize RecoveryConnect. This robust recovery software provides a comprehensive chain of custody documentation, transport details, and visual records of the vehicle's condition. This precision-driven system ensures that the vehicle is transported to our secure storage facilities with a transparent and traceable record, upholding the highest standards of responsibility and client service.

The innovative RecoveryConnect platform plays a crucial role in averting unintended repossessions. It integrates real-time account status verifications and mapping technologies, only displays recoverable assets, and automatically removes any ineligible cases.

Our integrated two-step recovery process notifies lenders immediately upon asset securement, fostering timely and transparent communication. This system ensures precise recovery reporting after safely positioning the agent and asset with proper recording.